Privacy policy

  • Who are we ?

EMOFACE is a French company that develops and markets IT solutions that help medical practices and parents work effectively with minors suffering from various medical problems.

  • Personal data we process

EMOFACE is a personal data processor. We collect the following types of personal data from you :

  • User type
  • First name / last name
  • Email
  • Child’s age
  • Phone
  • Details of computer devices
  • Message subject
  • Message
  • Age Category
  • Source of information
  • Why do we need it?

We need your personal data for the following processing :

In the legal interest of EMOFACE’s legitimate interest in responding to your messages in the contact form :

  • First name/last name – we need this data to be able to personalize your address.
  • Email – we use the email address to respond to your message
  • Message, message subject – here you can detail your requirements
  • IT device details – we need this data to better understand how we can help you

On the legal basis of EMOFACE’s legitimate interest in studying its customers:

  • IT device details – we need this data to better understand how we can help you
  • Age category – this information helps us understand the age categories of customers who use our services
  • Source of information – this information helps us understand where our customers are coming from

In the legal framework of the execution of the contract at the initiative of the person concerned:

Creation of customer account, purchase and provision of services:

  • First and last name – we need this data to identify the customer.
  • Email – we use the email address to be able to communicate.
  • Telephone – we use the telephone number to confirm orders.
  • Age of child – to check if the app meets your needs.

With your consent, we would also like to process the following personal data:

Emoface Newsletter

  • Email – we use the email address to send you the newsletter

Online behavior

  • Browsing history – we share this information with our partners described in the cookies policy in order to provide personalized offers. More information can be found on our cookies page.

  • What do we do with personal data

Your personal data is processed within the EMOFACE company located in France. The hosting and storage of your personal data takes place in France, at GANDI, which acts as a subcontractor by EMOFACE.

Your personal data is also processed by Sendinblue in France, which acts as a data processor for EMOFACE, ensuring secure data storage.

Your personal data for browsing history is transmitted to our partners described in the cookies policy. Please see the description of these partners on this page.

  • How long we keep personal data

Your personal data in messages will be kept for one year from the last communication, if you do not become our customer.

Your personal data in the account will be retained for three years from the last activity on the account in the legitimate interest of the operator to maintain your account in the event of inactivity.

Personal data contained in financial accounting documents or in documents annexed to financial accounting documents will be kept for 10 years in accordance with the provisions of the French Commercial Code. After 10 years, this data will be destroyed.

Your personal data in the newsletter will be retained for the duration of the newsletter or until you choose to withdraw your consent.

Your online activity data will be retained for the lifetime of the cookies or until you decide to delete the cookies.

  • What are your rights ?

If you have reason to believe that the personal data we hold about you is incorrect or incomplete, you have the right to request to see this information, to rectify it or have it deleted, to request restriction of processing or to object to the processing and you also have the right to data portability. To exercise these rights, please contact us at

For the newsletter, you have the right to revoke your consent at any time. To do this, please contact us at or unsubscribe directly from the newsletter.

If you would like to lodge a complaint regarding the way in which we have processed your personal data, please contact the Data Protection Officer at the following email address The Data Protection Officer will contact you to resolve the problem.

You can also contact the National Commission for Information Technology and Liberties at and you can file a complaint with it.

  • Security

For their tools requiring personnal data processing, Emoface shall develop / use tools based on industry frameworks. Those tools shall pass standards security protocols, such as ISO27001, ISO27018, SOC3, …

Personal data breach : Emoface shall notify you without undue delay after becoming aware of a personal data breach. Such notification will describe the nature of the personal data breach including where possible the categories and approximate number of data subjects and data records concerned; the name of the data protection officer; the likely consequences of the breach and the measures taken or proposed to be taken to address the breach, including where appropriate, measures to mitigate its possible adverse effects. Such notification will be provided through the provided email address.

SAS EMOFACE reserves the right to modify these Policies at any time. In this case, the modified Policies will be communicated to Subscribers by email, at the address they have provided and will specify the date of “Last Update”. If the Subscriber does not agree with the terms of the new Policies, he/she will have the option of requesting the deletion of his/her data.

Last edit : June 11th, 2024

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