Privacy policy

Notes about personal data processing

Who are we ? 

EMOFACE is a French company that develops and markets IT solutions that help medical practices and parents work effectively with minors suffering from various medical problems.

Personal data we process

EMOFACE is a personal data processor. We collect the following types of personal data from you:

• User type
• First name / last name
• Email
• Child’s age
• Phone
• Details of computer devices
• Message subject
• Message
• Age Category
• Source of information

Why do we need this ?

We need your personal data for the following processing:

In the legal interest of EMOFACE’s legitimate interest to respond to your messages in the contact form:

• First name / last name – we need this data to be able to personalize your address.
• E-mail – we use the e-mail address to reply to your message
• Message, subject of message – here you can detail your needs
• Computer device details – we need this data to better understand how we can help you

On the legal basis of EMOFACE’s legitimate interest in studying its customers:

• IT device details – we need this data to better understand how we can help you
• Age category – this information helps us understand the age categories of customers who use our services
• Source of information – this information helps us understand where our customers are coming from

In the legal context of the execution of the contract at the initiative of the person concerned:

Customer account creation, purchase and provision of services:

• Name and surname – we need this data to identify the customer.
• E-mail – we use the e-mail address for communication purposes.
• Phone – we use the phone number to confirm orders.
• Child’s age – to check if the application meets your needs

With your consent, we also wish to process the following personal data:

Emoface newsletter

• E-mail – we use the e-mail address to send you the newsletter.

Online behavior

• Browsing history – we share this information with our partners described in the cookie policy in order to provide personalized offers. More information can be found on our cookies page at [link to cookie policy].

• What we do with personal data

Your personal data is processed within the EMOFACE company located in France. The hosting and storage of your personal data takes place in France, at GANDI, which acts as a subcontractor for EMOFACE.

Your personal data is also processed by Sendinblue in France, which acts as a subcontractor for EMOFACE, ensuring secure data storage.

Your personal data for the browsing history is transmitted to our partners described in the cookie policy. Please see the description of these partners on this page.

• How long we store personal data

Your personal data in the messages will be kept for one year from the last communication, if you do not become our customer.

Your personal data in the account will be kept for three years from the last activity on the account in the legitimate interest of the operator to maintain your account in case of inactivity.

Personal data contained in financial accounting documents or in documents attached to financial accounting documents, will be kept for 10 years in accordance with the provisions of the French Commercial Code. After 10 years, this data will be destroyed.

Your personal data in the newsletter will be kept for the duration of the newsletter or until you choose to withdraw your consent.

Your online activity data will be kept for the life of the cookies or until you choose to delete the cookies.

• What are your rights?

If you have reason to believe that the personal data we hold about you is incorrect or incomplete, you have the right to request to see that information, to rectify it or have it deleted, to request a restriction on processing or to object to processing and you also have the right to data portability. To exercise these rights, please contact us at contact@emoface.fr.

For the newsletter, you have the right at any time to revoke your consent. To do so, please contact us at contact@emoface.fr or unsubscribe directly from the newsletter.

If you wish to lodge a complaint about the way we have handled your personal data, please contact the data protection officer at contact@emoface.fr . The data protection officer will contact you to resolve the issue.

You can also contact the National Commission for Information Technology and Civil Liberties at www.cnil.fr and you can file a complaint with them.