Do you have a question? Want to know something about Emoface? Most likely, the answer is already somewhere on the platform, so use the quick search and find out everything you want to know.
If the Emoface app does not open or does not work:
If the problem persists, click HERE to contact our after-sales service. We will quickly find a solution!
It is possible, as specified in point 1 above, that this problem is caused by the fact that your device does not meet the necessary technical requirements, which means that you will be able to download the app but will not be able to use it.
What can you do? Try using another device. Here are the models of devices compatible with Emoface, Play & Learn Emotions, with the minimum configurations necessary for the proper functioning of the app:
The sound may be muted. To check it, go to the “Settings” section, accessible from the “Profiles & settings” section:
You can check if the “Voice” and “sound effects” functions are activated. “Feedback” is also a sound effect that appears in the app, check that it is activated.
If your camera is not damaged but the camera feedback is not working, you may have (intentionally or not) denied access to your camera for the Emoface Play & Learn Emotions app.
To allow the app to use the camera, access the device settings, then: