Emoface Support

Support  > Subscription


Do you want a personalized subscription, adapted to your needs, when you use the app? Click here to contact us. We will do our best to support you and offer you the best possible solution. Need more user profiles? Another subscription plan? Let’s talk!

No, you cannot transfer your subscription from one operating system to another.

Depending on the plan chosen, you will be billed monthly, starting with the end of the trial period, without the possibility of termination on your part. If you choose the annual plan, you will pay the value of the subscription in full in a single transaction. If you opt for the monthly plan, the payment is made once a month, meaning you will need to renew the subscription every month.

Go to your app store or sign in to your Google Play account > Account > Subscriptions > Emoface Play & Learn Emotions > Manage my subscription. You will find various options there, including termination.

Change your subscription on iPad (IOS, Apple store)

  1. Open the settings.
  2. Click on your name, then Subscriptions.
  3. Click on the name of your Emoface Play & Learn Emotions subscription.
  4. A list of different types of subscriptions available appears. Touch the desired option.
  5. Click Buy.

Change your subscription with an Android device (Google Play, Play Store)

The plan change options depend on your current plan.

Switch from a flexible plan to an annual plan.

You cannot switch directly from the flexible plan to the annual plan. To make this change, contact one of the following partners :

Switch from an annual plan to a flexible plan

Note: If you wish to cancel your annual Google Workspace or Cloud Identity Premium subscription before the renewal date, a cancellation fee applies.

During the free trial period

If you are still in the free trial period, you can switch from the annual plan to the flexible plan at any time.

Sign in to your Google Admin account. Sign in with an administrator account, not a user account. On the main page of the administration console, in the upper left, click Menu > Billing > Subscriptions. Click on your subscription Under Renewal Plan, click Change Renewal Settings. Select Flexible Plan. Check and save the change.

After the trial period expires, you will only be able to switch to the flexible plan when you renew your subscription.

Sign in to your Google Admin account. Sign in with an administrator account, not a user account. On the main page of the administration console, at the top left, click on Menu > Billing > Subscriptions. To the left of the relevant subscription, click the down arrow. Next to “Renewal Options”, click Edit. Select the Switch to flexible plan option. Click on Register.

The next time you renew your annual subscription, you will automatically switch to the flexible plan.


If your subscription does not work, contact us HERE and we will do our best to solve it as soon as possible.

If the app really doesn’t work: contact us directly HERE.

Do you need help ?

The Emoface team is here for you. We can help you with more information and the support you need to embark on the journey through the world of emotions with your child.

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